90-Day ROI Guarantee: we’ve got your back

At Viven, we make videos that really work. Our customers keep telling us that their videos always pay for themselves. So, we thought—if it’s happening anyway, why not promise it?

That’s why we offer a 90-Day ROI Guarantee: If your video doesn’t make back the money you spent on it within 90 days, we’ll cover the difference.

Terms and Conditions
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1. End-to-End Collaboration
To ensure we deliver a video that drives results, we must manage the entire process, including:

Strategy Development: Setting clear objectives, identifying target audiences, and crafting a distribution plan.

Creative Development: Designing impactful concepts and messaging tailored to your brand and goals.

Production & Post-Production: Producing a high-quality video aligned with your strategy.

Distribution Strategy: Planning and executing the roll-out of your video across the right platforms is crucial to its success. While we are fully equipped to manage the campaign for you, if you have someone on your team who can execute the campaign, we’re happy to work collaboratively. In this case, it’s essential that we align closely with that person to ensure the strategy, execution, and optimizations are fully coordinated for maximum impact.
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2. Paid Advertising Campaigns
‍The video must be distributed through active paid advertising campaigns on platforms like YouTube, Instagram, Meta (Facebook), or other agreed-upon channels.
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VIVEN requires full access to campaign performance data to monitor, analyze, and optimize results.
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3. Sales Funnel & Tracking Requirements
‍Your sales funnel must be functional and capable of converting the leads generated by the video into sales.

Advanced tracking tools (e.g., pixel integration, conversion tracking, and CRM systems) must be in place to provide accurate, real-time data.

4. Commitment to Optimization
‍Campaign success requires ongoing refinement. If results are underperforming, VIVEN must have the opportunity to optimize the creative, targeting, and ad strategy to drive improvements.

5. ROI Definition and Scope:
‍The guarantee applies to revenue generated by the video campaign, tracked using mutually agreed-upon tools.

Refund eligibility is determined by comparing the total production cost with verified revenue generated by the video over the 90-day period.

6. Exclusions
The guarantee does not apply if:

Required systems (sales funnel, tracking tools) are not implemented.

External factors beyond VIVEN’s control, such as market changes, platform policy shifts, or unforeseen events, affect campaign performance.

The product or service promoted in the video receives consistent negative feedback, bad reviews, or an unusually high volume of complaints, impacting its ability to generate sales.

7. Refund Process
Claims must be submitted no later than 120 days after the video launch.

If your video doesn’t generate enough revenue to cover the cost of your investment within 90 days, we’ll cover the difference.

Here’s how it works (examples):
If the video earns nothing, we’ll refund you 100% of your investment.
If the video earns 50% of your investment, we’ll cover the remaining 50%.
And if the video earns 80% of your investment, we’ll cover the remaining 20%
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We believe in the power of our videos so much, we’re willing to put our money where our mouth is.

Partner with us risk-free, knowing that your success is our top priority.
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A Partnership for Growth
This guarantee is about more than ROI; it’s about building a foundation for mutual success. At VIVEN, we believe in forging long-term relationships, working together to achieve your business goals well beyond a single project.

Why We’re Confident in This Guarantee?
Our track record speaks for itself: we’ve helped countless brands turn videos into profit-driving assets. By committing to a collaborative approach and aligning our goals with yours, we ensure that your investment is built to deliver not just results, but sustainable growth.